Confidentiality policy

Keybook, with its principal business address being 2355, rue King Ouest, Sherbrooke, province of Québec, Canada, J1J 2G6 or one of its affiliated (collectively « Keybook ») is conscious of the protection of personal information with which it is entrusted and which are collected by the intermediate of its Web sites,  and  (collectively « Web site »).

This policy explains the types of information that Keybook receives and the way that it secures it, uses it, divulges it or otherwise treats this information. This policy also provides certain details concerning your rights to a private life as well as the general rights and obligations of Keybook.

WEB SITE CONSULTATION: In general, you may visit our Web site without having to tell us who you are or without having to submit personal information. However, we do collect IP addresses (Internet protocol) from all our visitors, as well as all related information, such as the requested pages, the type of browser, the exploitation system and the average time spent on the Web site. We use this information to help us understand the activities on our Web site and in order to better monitor it and to improve it.

However, to access certain services or functions offered on our Web site, you may have to subscribe, supply your name, address, phone number, email as well as select a password. The information supplied for the subscription are used in order to offer the services requested and for the administration of these services.

If you choose to subscribe to our Web site, you may receive emails containing information that we judge could be useful to you, including promotions, advertisement of new products and services, and bulletins. If you later decide that you no longer wish to receive these emails, you can un-subscribe from our distribution list by following the directives inscribed in each email communication.

COOKIES : Our Web site may use a technology called « cookies ». A cookie is a small file that our Web site can send to your browser which can later be stored on your hard drive and recognized when you later reconnect to our Web site. We use cookies on the pages of our Web site where you are invited to open a session or on the pages that can be personalized. If you are registered on our Web site, these cookies can (1) let us know who you are (2) be necessary in order to access the information of your account in order to offer personalized products and services and (3) give us as well as our service providers information required to personalize our Web site as per your preferences. You may configure your Web browser to advise you when you receive a cookie. However, should you decide to deny cookies coming from our Web site, it is possible that you not have access to all the functions of the Web site.

We may also call on a third party to help us collect and analyze information on the pages you visit, in order to evaluate and improve client experience and accessibility to the Web site, and also to help us evaluate the specific information related to your visits on our Web site.

INVISIBLE PIXELS : Our Web site can also use a technology called « invisible pixels ». Invisible pixels are small graphic files integrated to the Web site or an email which transmits information from your browser to the server where the invisible pixel origins from. We use the invisible pixels in order to be informed of the pages of Web sites that you visit and the sites that you consult before and after visiting ours. Furthermore, invisible pixels permit us to see that you have opened an email that we sent you. These invisible pixels serve in optimizing and adapting our site as well as the emails that we send.

DISCLOSURE OF PERSONAL INFORMATION : We do not disclose, exchange, rent, sale nor transfer in any way personal information without your agreement except for what is already mentioned in this policy.

AGREEMENT WITH SERVICE PROVIDERS : We may transfer (or otherwise make available) your personal information to our affiliated companies or to other third parties which provide services in our name. For example, we may use our service providers to host our Web site, to administer certain of its characteristics, to answer our user questions or to realize research or to manage or analyze the data of the Web site.

Personal information allowing your identification can be maintained and treated by our affiliated companies and by other service providers in Canada or elsewhere. Our service providers receive necessary information in order to do their tasks and we do not authorize them to use or divulge this personal information for their own commercialization needs nor any other needs.

SALE : We can transfer any and all information which we possess related to you as an asset related to a merger or a sale (including transfers related to a bankruptcy) implicating part or the totality of Keybook, in the frame of a re-organization, shareholder sales or any other sale, or any other change in control of Keybook.

EFFECTS OF THE LAW : Keybook as well as its service providers could give your personal information in response of a warrant or any other request or valid judicial ordnance. This personal information must also be divulged to any investigation organization in the case of an agreement violation, offence to the law or any other circumstances applicable by law in Canada or by any other law. We could also divulge your personal information, if the case be, to establish the recourse of justice, insure exercise of this recourse or the setting up of a defence, in the frame of the administration of our loss prevention program or if the law requires or authorizes it.

LINKS LEADING TO THE SITES OF THIRD PARTIES : Our Web site may contain links to other Web sites which do not belong to Keybook and which are not exploited by Keybook. Without prejudice of what is already planned by this policy, we will not provide any personal information to these third parties without agreement. We provide links to sites of third parties for the commodity of the users of our Web site. These links are not an approval or a reference to the Web sites by hyperlink or as a transfer of references to them. The Web sites to which we provide links contain confidentiality policies, user norms and distinct and different notices which we recommend you read attentively. We have no control over these sites and assume no responsibility on the way these organizations exploit their sites, collect, use, divulge, secure or treat your personal information.

RESPONSABILITY LIMITS : The use and the browsing on this Web site is done at your own risk. Nor Keybook, nor its affiliated companies, nor any other implicated party in the creation, production or delivery of this site can be held responsible for any damage, cost, lost or direct responsibility, accessory, indirect or punitive related to your access or your use of this site. Everything mentioned on this Web site is provided to you ‘’AS IS’’ WITHOUT ANY WARANTY OF ANY KIND, EXPLICITE OR IMPLICITE, INCLUDING BUT NOT LIMITING TO THE WARANTY OR THE IMPLICITE COMMERCIAL VALUE, TO THE PHYSICAL FORM FOR A PARTICULAR GOAL, OR TO THE NON-VIOLATION. Please note that certain jurisdiction does not authorize the exclusion of implicit warranties, therefore, certain of these exclusions may not apply to you. Verify the laws in your region. Furthermore, Keybook can not be held responsible for any damage or virus that may infect your computer equipment or any other goods following the use of this Web site, the access to this Web site or any other downloading on this Web site.

PERSONAL INFORMATION SECURITY : We have installed security measures designed to protect the personal information we have on hand. We maintain reasonable physical, technical and administrative protection devises, such as encryption and firewall in order to protect against non authorized access, usage, modification and divulgation of personal information which is in our possession. Unfortunately, any transmitted information by Internet or any other means is not completely protected and for this, it is impossible to guarantee the entire security of this information.

You may have access to your personal information for which you are the owner and have control of, update it and correct errors, without prejudice to certain exceptions of the law. You may request to have access to your own personal information which we have on hand for which you are the owner and have control of, update it and correct any errors, by providing us with an email or by writing the person whose contact information is inscribed below. We may request certain personal information in order to confirm the identity of the person requesting his/her files of personal information

CHANGES TO THE CONFIDENTIALITY POLICY OF THE WEB SITE : Our Web site and this confidentiality policy can periodically be updated in order to reflect the changes brought to our practices related to the protection of personal information. Any revised confidentiality policy will be placed on this site. We strongly encourage referring to it frequently in order to know the last information related to our practices on protection of personal information.

CONTACT US : If you have any questions or comments regarding this confidentiality policy, if you wish to access your personal information, update or correct it, or if you have any questions or complaints regarding the way we treat your personal information, do not hesitate to contact us at or by phone at 1 877 258 4542. You can also communicate with us in writing at the following address:

2355 King Ouest
Office 204
Sherbrooke, QC
J1J 2G6

Last update : May 2009.

Keybook Solution... Présent aux quatre coins du Québec! Montréal - Sherbrooke - Québec - Trois-Rivières

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